Templates allow the inclusion of variables to personalize messages. For instance, use placeholders that will populate customer-specific information from your import file. For example, {{contact.name}} where “contact.name” is the field header in the contact import.
You can use the button Add variable or just copy paste the variable placeholder in your text: {{HEADERNAME}}
If you add a variable to the text, an additional step in the Add WhatsApp template wizard will appear after saving. Click on edit in the template overview to see this step:
Alternative value
If a specific value is unavailable, you can set an alternative value separated by : (without spaces).
Examples:
{{contact.name}}:Customer
{{appointment.date}}:Upcoming Date