Spotler Message product training

Effectively handle incoming conversations and create proactive campaigns

Are you starting with Spotler Message? For users with the rights to set up channels and teams, we offer a product training to learn the basics of Spotler Message. In this training, you will learn to effectively handle incoming conversations and create proactive campaigns.

The training is designed to cover all features, so it's essential to have an account with admin rights. For customer service agents, we recommend starting with this step-by-step plan: Getting ready for your first conversation to see if it already covers what you need.

You will be taught by Spotler professionals
Our trainers work with Spotler Message on a daily basis. They are happy to help you become successful with the software. Chances are you’ve already spoken to them!

You follow the training online

You will meet the trainer and other participants in an online Microsoft Teams meeting. During this training, you independently work in your own account with several assignments. This is alternated with classroom parts in which the trainer provides demo's and explanations, tests your knowledge and answers questions.

Before the training, you will receive a link to the online environment.

What does a training look like?

You will learn the basics of Spotler Message, while working on several assignments within your own account.

Handle your conversations

The trainer welcomes you to Spotler Message and gives a demo on how to set up your teams and channels, how to assign and respond to incoming conversations, and how to improve your efficiency with quick replies and enriched contact information.

Best practices: tone of voice

The trainer covers different types of 1 on 1 communication and the steps you can take in these different situations, including some last tips you can take into account for your communication.

Proactive communication

In the last bit of this Message training, we talk about proactive communicating with Whatsapp, to increase contact engagement. Learn to create your dynamic lists and campaigns and see how others take advantage of proactive communication through several use cases.

Practical

Dates & times

The training starts at 13:00 CET/CEST and ends around 16:00. Also, if you won't use proactive communication with Spotler Message's Campaign module, you may leave earlier and don't miss anything else. Find the available dates on the register form.

Language

The Spotler Message product training is given in English by default, unless every participant speaks and understands the Dutch language.

Location

The training is online using Microsoft Teams. A link to the online environment will be sent to you a week in advance.

Who is the product training meant for?

This training is for admin users, with rights to set up channels and teams, who are new with Spotler Message. The goal is that you learn to effectively handle incoming conversations and create proactive campaigns. It's not meant for customer service agents. For them, we have the following step-by-step plan available: Getting ready for your first conversation.

Sign up for the product training

Secure your spot quickly, because each product training has limited space. You can change your training date for free up to three days prior to training.

Terms

Costs

The cost per participant is €180, excluding VAT. Payment is made afterwards: we will send an invoice to the company where you work. If you work with PO numbers/purchase order numbers, make sure that these are filled in correctly in the registration form above. We cannot make any changes afterwards and otherwise we cannot process the registration. Therefore, check this carefully for yourself, if this applies to your organization.

Discount code
For some participants, the costs are already covered in, for example, the onboarding of a new account. These participants have a discount code that can be entered in the registration form. No invoice will be sent afterwards.

Free changes or cancellations up to 3 working days before the training

You can cancel up to 3 working days before the course for free. After that, 50% of the participation fee will be charged. This also applies to participants with a discount code.

The training goes ahead with a minimum of 4 participants

We cancel the training if there are fewer than 4 participants. You will hear this 1 to 2 days before the training and will be offered an alternative date immediately.

Frequently Asked Questions

My account is not set up yet, can I still follow the training?

No, it is important to have an own account with at least one channel set up.

I cannot follow the entire training; can I leave halfway through?

The training program is fully scheduled from 13:00 to 16:00. Sometimes we finish a bit earlier if the group has no more questions. The program is made that if you won't use proactive communication with Spotler Message's Campaign module, you may leave earlier and don't miss anything else.

Can I follow the online training without a camera and microphone?

Yes, you can. It’s nice if we can see you, but not a must. A microphone can be handy if you want to ask your question live to the trainer.

Is this training also possible in-company?

Yes, certainly. Contact our customer success team for a customized quote.

I am looking for more depth than the basics of Spotler Message, is this training suitable for me?

This training focuses on the basics of the software. Need a refresher? You are welcome! Looking for more depth? Consider an in-company training that we tailor based on your training needs, were we could cover the Commerce module, the Insights module, Assistants, CRM integrations or a full Tone Of Voice training. Contact our customer success team for a customized quote.

Further questions?

Please contact Thiemen, our Education Specialist. He can tell you everything about this training and answer your questions. Feel free to email at educatie@spotler.nl or call +31 (0)88 103 09 59.

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